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Schwab Testing

User Testing Steps & Illustrative Cartoon:

The following is a practical practical set of questions a company needs to ask itself when developing a contextual testing program. The cartoon illustrates the basic principals of a good testing practices.

1. Plan scope, issues, participants, location, budget
  • What are you going to test?
  • What concerns do you have about the site that you want to test?
  • Which users should participate in the test?
  • Where will you conduct the test? In a fixed laboratory? In a conference room or other space with a portable lab? In a conference room or other space but without any recording equipment? Remotely?
  • What is your budget for testing?
2. Develop scenarios
  • Select relevant tasks for users to try.
  • Prepare, try out, and refine scenarios for those tasks.

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