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Schwab Testing

User Testing Steps:
4. Conduct usability testing

  • Have a trained facilitator interact with the user.
  • Have trained observers watch, listen, and take notes.
  • Make sure participants know that they are helping by trying out the Web site; the site is being tested, not them.
  • Get participants to think aloud as they work.
  • Let participants express their reactions.
  • Listen! Do not lead. Be sure to stay neutral in your words and body language. Be careful not to ask leading questions that may skew the participants' responses.
  • Take detailed, useful notes concentrating on observations of behavior rather than inferences.

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